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Dear Valued Customer, First, we would like to say thanks for your support in purchasing one of our original models. It’s nice to know that discerning customers like you understand the virtues of performance and value when buying our EAS systems. We have created the best possible products for our industry through your support and continued efforts. Unfortunately, through the continuous march of technology, our oldest DASDEC and One-Net (R189) models are no longer supportable*. The hardware platform and software are no longer available; however, there is still value in the log files, configuration files, and license keys. As part of our continued customer commitment, we offer the ability to UPgrade and TRADE-in or UP•TRADE existing hardware at standard cost while transferring all license keys, any compatible hardware**, configurations, and EAS logs to the new platform for a small labor charge. Think of it as upgrading your speakers without repurchasing all your music!

IMPORTANT UP•TRADE Program Modification – Beginning September 5, 2023

In following the FCC guidelines, EAS participants have been repeatedly and strongly encouraged to keep their systems up to date, and the UP•TRADE program was developed to make this easy and more affordable for our customers by offering a substantial discount over purchasing a new device.

 

In the past, any DASDEC or One-Net, regardless of age, presented for UP•TRADE received full credit for any previously purchased licenses and compatible hardware. Beginning September 5, 2023. the program will be modified so that customers will receive 100% credit for systems ten years old or less but only 50% credit for systems over 10+ years.  The age of the device is determined by the original shipping date in our records. If there’s any question on the age of the DASDEC/One-Net, please email support@digitalalertsystems.com with the serial number(s) to confirm.

The UP•TRADE program has been a boon to many customers; however, those who continue to delay bringing their equipment in line with the current standards could, depending on the number of license keys, cost them hundreds of extra dollars.

 

Don’t delay getting your old equipment UP•TRADED soon!

 

* For more information on Digital Alert Systems End-Of-Life policy, visit www.digitalalertsystems.com/eol

 

** Unfortunately, the old EXP-3NICGIG, EXP-GPIO, and EXP-EAS modules are incompatible with the newest hardware and cannot be swapped. Newer versions are available for inclusion at an extra cost.

No longer supported

Currently supported

One-Net Models

Front panels

Serial Numbers

One-Net

DASDEC-III

Starts with a "1" or "5"

One-Net SE

Starts with any number except "1" or "5"

DASDEC Models

Front panels

Serial Numbers

DASDEC-I

Starts with a "1" or "5"

DASDEC-II

Starts with DAS1xxx or any number except "1" or "5"

The UP•TRADE program provides the following customer benefits:

Latest DASDEC-III generation hardware with multi-line display and modular connectors.

Includes a full 2-year warranty with an option to extend the warranty to 5-years of worry-free operation.

Includes the latest Version 5.0 software with substantially improved user interface, 64-bit performance enhancements, stronger security protections, features like Triggered CAP Polling™, and ready for all future compliance updates.

New units use Solid State Drives (SSD), replacing the whirring clicking and mechanically vulnerable drives in the old models. Fortunately, those drives have been spinning for years – but it’s not a matter of if but when they will fail.

New units include analog and optional digital AES program audio paths. This means even the low-cost model DAS3-EL can now support digital audio.

New units feature a single Ethernet port, upgradeable to three (3) independent ports with the EXP-2NICGIG option (DAS3-EX only. Standard on the DAS3-CX and DAS3-GX).

Seamless swap as new systems are essentially plug and play – take out the old, put in the new without reprograming anything.

Far less money than purchasing a completely new unit and associated license keys.

More compelling reasons to UP-TRADE

Older systems may continue to operate, but development on those systems has ceased.

Functionality or compliance additions proceed with Version 5.0 and higher; only Version 5.0 and higher users will receive new features or updates.

Your UP•TRADE savings will be substantial versus buying all new licenses and compatible hardware options. However, actual savings vary based on the number of hardware options and software licenses in each device, and any retained value is leveraged on the new platform.
 

The UP•TRADE program requires very low-level functions that cannot be done in the field. The unit must be returned to the factory to allow hands-on by our service technicians to perform these procedures properly. More importantly, following this process provides and maintains continuity of all the EAS log files as a complete record (including audio). In addition, there is no way to issue additional license keys for units not returned to the factory for decommissioning and e-cycling. 

 

WE ALWAYS AND STRONGLY ENCOURAGE CUSTOMERS TO BACK UP THEIR EAS LOG FILES AND CONFIGURATION FILES BEFORE RETURNING THE EQUIPMENT
 

To UP•TRADE your existing hardware and software now, contact one of our team members to assist, including providing license key information to create a custom quotation.

Thanks again for your continued support.
 

The Team at Digital Alert Systems

Patty Carpenter
Customer Service Manager

1-585-765-2254 ext. 105
email

Karen Fortunato
Customer Service

1-585-765-2254 ext. 114
email

Cheri Poler
Purchasing Manager 

1-585-765-2254 ext. 103
email

Adam Jones
Sr. Sales Engineer

1-585-765-2254 ext. 134
email

Bill Robertson
VP Business Development

1-585-765-2254 ext. 121
email

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