Field Service Bulletins

August 2022

DASDEC-II / One-Net SE V4.x Compatibility Check for Older Hardware

FIELD SERVICE BULLETIN - PDF

July 9, 2021

Updating Certificate Authority Files For One-Net™/DASDEC™ EAS/CAP Devices

Instructions and file link for updating FEMA digital certificate to validate the authenticity of IPAWS sourced CAP alerts. Not updating the certificate may result in the error message:  “Event Log:Digital Signature VERIFICATION ERROR : Signer UNTRUSTED! Check for correct CAP decoder CA file.;”  Click here to download the certificate directly. IPAWS_Valid-until-04-14-2024.crt
FIELD SERVICE BULLETIN - PDF

June 2021

Preparing for a National EAS Test

To assess how a national EAS event would function if activated, the Federal Emergency Management Agency (FEMA) at pre-described times, may disseminate national tests via the EAS broadcast-based Primary Entry Point (PEP) system. Testing the broadcast EAS relay is highly appropriate, as an actual national emergency could well occur when the internet and other forms of communication technologies are unavailable or otherwise compromised.
FIELD SERVICE BULLETIN - PDF

August 26, 2020

Updating Certificate Authority Files For One-Net™/DASDEC™ EAS/CAP Devices

Instructions and file link for updating FEMA digital certificate to validate the authenticity of IPAWS sourced CAP alerts. Not updating the certificate may result in the error message: 
“Event Log:Digital Signature VERIFICATION ERROR : Signer UNTRUSTED! Check for correct CAP decoder CA file.;”

Firefox Users: The link in the PDF may not work correctly, so right-click here to download the CA file: IPAWS_Valid-until-8-21-2021.crt
PDF - FIELD SERVICE BULLETIN

October 30, 2019

Updating Certificate Authority Files For One-Net™/DASDEC™ EAS/CAP Devices

Instructions and file link for updating FEMA digital certificate to validate the authenticity of IPAWS sourced CAP alerts. Not updating the certificate may result in the error message:  “Event Log:Digital Signature VERIFICATION ERROR : Signer UNTRUSTED! Check for correct CAP decoder CA file.;” Firefox Users: The link in the PDF may not work correctly, so right-click here to download the CA file: IPAWS_Valid-until-10-28-2020.crt
PDF - FIELD SERVICE BULLETIN

July 2019

Preparing for the 2019 National EAS Test

The next national test of the Emergency Alert System is scheduled to happen on Aug. 7 at 2:20 p.m. EDT, almost two months earlier than last year’s national EAS test. (In case of severe weather or other extenuating circumstances, FEMA has a backup test date of Aug. 21.) If you have not already done so, now would be an excellent time to cross key items off your readiness checklist.
PDF - FIELD SERVICE BULLETIN

September 4, 2018

Updating Certificate Authority Files For One-Net™/DASDEC™ EAS/CAP Devices

Instructions and file link for updating FEMA digital certificate to validate the authenticity of IPAWS sourced CAP alerts. Not updating the certificate may result in the error message:  “Event Log: Digital Signature VERIFICATION ERROR : Signer UNTRUSTED! Check for correct CAP decoder CA file.;” Firefox Users: The link in the PDF may not work correctly, so right-click here to download the CA file: IPAWS_Valid-until-11-08-2019.crt
PDF - FIELD SERVICE BULLETIN

June 6, 2018

Updating Certificate Authority Files For One-Net™/DASDEC™ EAS/CAP Devices

Instructions and file link for updating FEMA digital certificate to validate the authenticity of IPAWS sourced CAP alerts. Not updating the certificate may result in the error message:  “Event Log:Digital Signature VERIFICATION ERROR : Signer UNTRUSTED! Check for correct CAP decoder CA file.;” Firefox Users: The link in the PDF may not work correctly, so right-click here to download the CA file: IPAWS_Valid-until-09-24-2018.crt
PDF - FIELD SERVICE BULLETIN

June 6, 2018

Updating Certificate Authority Files For One-Net™/DASDEC™ EAS/CAP Devices

Instructions and file link for updating FEMA digital certificate to validate the authenticity of IPAWS sourced CAP alerts. Not updating the certificate may result in the error message:  “Event Log:Digital Signature VERIFICATION ERROR : Signer UNTRUSTED! Check for correct CAP decoder CA file.;” Firefox Users: The link in the PDF may not work correctly, so right-click here to download the CA file: IPAWS_Valid-until-09-24-2018.crt
PDF - FIELD SERVICE BULLETIN

October 14, 2016

Return/Repair Policy on Potentially Compromised Equipment
PDF - FIELD SERVICE BULLETIN

October 30, 2014

Cancelling Unauthorized EAN Queued Event

This Field Service Bulletin provides important guidance on how to remove an
unauthorized national EAN alert from the One-Net alert queue. If this spurious EAN
message was received by a One-Net, it may remain in the device queue pending
automatic transmission on November 9, 2014. This bulletin provides simple steps for the user to cancel any pending alert.
PDF - FIELD SERVICE BULLETIN

November 20, 2012

Updating Firmware on Crucial M4 Solid State Drives (SSD) Shipped Between August 14, 2011 and April 20, 2012.

Beginning in August 2011 a vendor change was made to incorporate a larger and more reliable Solid State Disk (SSD) assembly in all DASDEC-II devices. All DASDEC-II units shipped or returned to the factory for any reason during this time most likely have these newer drives from Crucialinstalled.

PDF - FIELD SERVICE BULLETIN